Shipping & Returns
We use Australia Post & Sendle to calculate our shipping rates and to provide our courier services.
All orders are dispatched as promptly as possible and usually within 2 working days.
Delivery time is dependent on your location but if you feel you should have received your item please contact us.
Phone: 0418 781 117
Sorry, at this time we only ship to Australian addresses.
FLAT RATE SHIPPING
Flat Rate Shipping at $6.95 per order applies to cake toppers, cookie cutters and cookie stamps.
Please Note: Cakes, cupcakes, cookies and sweet boxes are not eligible for Flat Rate shipping.
If you require your items to be delivered quicker you can select Express Postage at checkout.
The delivery time is dependent on your location and the courier.
The Cost of Express Post will be calculated at checkout.
RETURNS & REFUNDS
If on receipt of your item you find it to be damaged, faulty or not as described we will gladly replace the item or refund your purchase amount provided the following conditions are met:
1. The item is returned within 14 days of purchase to the address shown below.
2. The item must be returned in its original packaging and in an unused and saleable condition unless damaged prior to you receiving it.
Refunds will be processed promptly and payment made to the same method that you used to make payment.
All refunds are made at the discretion of Goulburn Valley Cakes
Please contact us before returning items.
Returned items must include the following details to enable processing:
1. Your order number / invoice number
2. Your Name, Address and Contact details
Items can be returned in person to our store between the hours as listed below or posted.
If posting items please post with a tracking number as we are not responsible for items if they are not received by us.
Return postage or transport costs are the responsibility of the customer.
Goulburn Valley Cakes
6 Beaumaris St
Shepparton, Vic, 3630